{% extends 'base.html' %}
{% block content %}
<h2>Ticket #{{ ticket.id }} - {{ ticket.title }}</h2>
<p>Status: <strong>{{ ticket.status }}</strong></p>
<p>
  Opened by:
  {% if user.account_type == 'admin' %}
    <a href="{{ url_for('admin_manage_user_by_id', user_id=ticket.opened_by_id) }}">{{ ticket.opened_by_name }}</a>
  {% else %}
    {{ ticket.opened_by_name }}
  {% endif %}
  {% if ticket.reported_username %}
    · Reported user:
    {% if user.account_type == 'admin' %}
      <a href="{{ url_for('admin_manage_user_by_id', user_id=ticket.reported_user_id) }}">{{ ticket.reported_username }}</a>
    {% else %}
      {{ ticket.reported_username }}
    {% endif %}
  {% endif %}
  {% if related_order %}
    · Related order: <a href="{{ url_for('order_detail', order_id=related_order.id) }}">#{{ related_order.id }}</a>
  {% endif %}
</p>
<ul>
{% for m in messages %}
  <li><strong>{{ m.username }}</strong> @ {{ m.created_at }}<br>{{ m.message_html }}</li>
{% endfor %}
</ul>
<form method="post">
  <p>Reply:<br><textarea name="message" rows="4" cols="80"></textarea></p>
  {% if user.account_type == 'admin' %}
  <p>Set status:
    <select name="status"><option value="open">open</option><option value="closed">closed</option></select>
  </p>
  <button type="submit">Update ticket</button>
  {% else %}
  <button type="submit">Send reply</button>
  {% endif %}
</form>
{% if user.account_type == 'admin' or user.id == ticket.opened_by %}
<form method="post">
  <input type="hidden" name="close_ticket" value="1">
  <button type="submit" class="secondary">Close ticket</button>
</form>
{% endif %}
{% endblock %}